Overview
Gate Keypers provides booking and access-intelligence workflows that help organizations receive, review, and manage requests for physical or digital access. This policy describes the information we collect through the Gate Keypers website and platform, why we use it, and the choices available to you.
Information we collect
We collect information that you provide directly, technical information needed to operate and secure the platform, and limited records created as requests move through an access-review workflow. The exact information depends on how you use the platform.
Booking request information
A booking or access request may include your name, email address, phone number, company, job title, sector interest, visit or request details, preferred date, time and location, and any message you choose to submit. We may also retain the status and administrative history of a request so authorized personnel can review and respond to it.
How we use information
We may use information to:
- receive, evaluate, approve, reject, or follow up on access requests;
- communicate about a request or the Gate Keypers platform;
- operate, maintain, troubleshoot, and improve platform functionality;
- protect the platform, users, facilities, and related systems; and
- meet applicable operational, legal, and recordkeeping obligations.
Email communications
We may send transactional emails about booking or access requests, including receipt, status, approval, rejection, or follow-up messages. We may also reply directly when you contact us. Transactional communications are part of providing the requested service and are not promotional marketing messages.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. Admin users may access an authenticated dashboard to review and manage requests. No online system can guarantee absolute security, and users should avoid submitting unnecessary sensitive information.
Data retention
We retain information only for as long as reasonably needed for the purposes described in this policy, including operating the service, maintaining request history, resolving disputes, protecting security, and satisfying applicable legal or operational obligations. Retention periods may vary by record type and customer requirements.
Third-party services
We may rely on service providers for hosting, infrastructure, email delivery, and logging or monitoring. These providers may process limited information on our behalf to deliver their services. Their handling of information is also governed by their own terms and privacy practices.
Contact
A dedicated privacy contact channel is being established. Verified contact details will be published here before the official production launch.